Return & Guarantee

Our Guarantee
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your items within 30 days from the delivered date with the following Requsts:
1. Items received within 30 days  from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.

Return & Exchange

If you are not satisfied with the product received from, please contact our customer service as soon as possible (ASAP), mail online chat to ask for return address. Send us the tracking number when you returned your items, we will refund or exchange your package.

If you received the items which are not you ordered, please take some images and show to our online chat ASAP, we will resend the right one to you immediately.
Attention: We can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect the problem:
1) Order number;
2) The item’s number or name;
3) Image of defective beads.
Any problem, please contact us firstly. Thanks.